ONLINE STORE TERMS
By using this website you agree to and acknowledge all terms, conditions, and policies set in place.
You represent that you are of proper age to navigate website and purchase any products on this website for their intended use. Any use outside of the intended use is directly correlated to the purchaser or user and not of The Tea Spout. A breach or violation of any of the Terms will result in an immediate termination of our services to you.
We reserve the right to refuse service to anyone at any time for any reason. We reserve the right to change this website and any terms, conditions, and policies at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service e is provided, without express written permission by us. The headings on this site are for informative reasons only.
Any information given to, entered on, or used on this website for membership or shopping purposes will only be used for those said purposes. Any private information such as credit card numbers, pins, etc. is coded for private customer use only. Any information related to shipping, such as addresses, is used and viewable by member and website. Any other information can be shared and viewed with other members. We collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.
SHIPPING & DELIVERY INFORMATION
All online orders available for Free Westside Pick-Up, $4 Local Delivery Fee for El Paso, Texas residents, Free Shipping on orders $75 or more. A regular fee of $9 is added to any other order for shipping & handling.
Local deliveries are made every Wednesday. Orders are delivered on the next available Wednesday For instance: Orders made Thursday-Tuesday will be delivered that Wednesday. Any Orders received on a Wednesday will be delivered the following Wednesday.
Please allow 3-8 business days for deliveries for most deliveries.
All orders are shipped out at earliest convenience. If an order is delayed, contact to the customer is made to ensure best outcome for customer.
Reasons for delay include but are not limited to- Product shortage, delivery service delayed pickup or drop off. Any order put into the hands of delivery service has a tracking number. Any order with a tracking number may be tracked by customer and The Tea Spout transfers responsibility to delivery service.
Outcomes include but not limited to- Partial on time delivery or product replacement.
RETURNS, REPLACEMENTS & REFUNDS
Any return can be processed after product is received back into stock. Replacements can be sent out or delivered once products is received back into inventory. Refunds can be issued for any product or order once item(s) are received back into inventory. Products can only be returned back into stock if UNUSED and if the product did not meet online description or purpose.
If product(s) is damaged then return, replacements, or refunds can be issued to customer.
Damages may occur with delivery services.
For all return, replacement, or refund inquiries please email us through our contact form, email us at , or call us at 915-540-1500.
Payment options are available through checkout. Payment options include but not limited to Visa Credit Cards, Master Cards, American Express, Discovery, PayPal. We do not accept Cash App, Venmo or similar payment options.
Payments are processed within 1-4 business days. Customers may experience a brief hold on their bank accounts for the payment before it is released.
Payments of product prices (minus coupons or offers tat customers are responsible for entering during checkout), taxes, and shipping (delivery) fees will be charged through the payment option selected by the customer.
PROMOTIONS, SALES, & COUPONS
All promotions and sales are for a limited time and are posted with expiration dates. Each promotion, sale, or coupon may not be combined with other offers. One offer per order. Each coupon follows its own purchasing rules. Check each description for rules and regulations per offer.
The Tea Spout Tea Company and website director own all intellectual property rights, in this website and social media outlets, in the material published or purchased. These works are protected by copyright laws worldwide. All digital and physical intellectual property shared through this site by The Tea Spout Tea Company may not be shared without reference or permission. Any property used, shared, shown, or seen may only be used for its intended purpose. Intended purposes for intellectual property is informative.
With written permission temporary permission may be granted to an individual to share, use intellectuals published through media outlets or printed copies.
To receive permission please contact The Tea Spout through our contact form, our email or call us at 915-540-1500.
LIMITATIONS & LIABILITIES
This site is not error free. Errors may have occurred in the making of the content of this site. Errors may occur while checking out or selecting items. In regulation to third party links, or processing.
Items may be misdescribed. Orders will always be fulfilled and customers will always be notified within a timely matter.
Product- Any items damaged or not as described please see our refunds, replacements, & returns.
Packaging- Products have been packaged in the same facility as peanuts, tree nuts, wheat, soy, and other potential allergens.
All information is for educational purposes only and has not been evaluated by the CFIA FDA. It is not intended to diagnose, treat, cure, or prevent any disease.